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Privateness Coverage for AEP Texas, a unit of American Electrical Energy (AEP)


This Privateness Coverage applies handiest to and the AEP Texas buyer cellular app (com.aep.customerapp.aeptexas). Different AEP internet sites and apps is also ruled through their very own privateness insurance policies, suitable to the makes use of and wishes of each and every. All over the web page or app, we would possibly supply hyperlinks to assets and websites that aren’t a part of or the AEP Texas buyer cellular app. This Privateness Coverage does no longer follow to these assets and websites.


Through the use of this web page or app, you consent to the phrases of this Privateness Coverage. Every time you publish data by the use of this web page or app, you comply with the gathering, use, and disclosure of that data in response to this Privateness Coverage.

Data Accrued

  1. Passively amassed data

    Throughout your use of this web page or app, we would possibly acquire nameless details about your discuss with right here via using server logs, cookies, scripts, monitoring pixels and different Internet site visitors monitoring methods. This knowledge is aggregated and used to strengthen person revel in via research of person actions. This knowledge is rarely blended with any of the in my opinion identifiable data it’s possible you’ll supply for your use of the options of this web page or app.

  2. Individually identifiable data

    On positive types of this web page or app, you can be requested to supply details about your self or your account with us, both to spot your self to us or to request a carrier from us. In each and every case, we will be able to let you know what data is supplied at your choice and what data is needed to finish the transaction or process you’re engaged in. If you’re unwilling to supply this required data, you’ll be not able to finish the asked transaction.

Use and disclosure of knowledge

The tips you supply to us shall be used to reply to requests you can also make for products and services. Some or all of this knowledge is also added in your everlasting account file and is also used for analysis functions.

As well as, we would possibly use components of this knowledge within the following scenarios:

  1. We would possibly switch the ideas to AEP Texas’s associates and subsidiaries, until such switch is illegal through legislation;
  2. We would possibly switch the ideas as a part of a merger, consolidation, acquisition, divestiture or different company restructuring (together with chapter);
  3. We would possibly make the ideas to be had to 3rd events who’re offering the product, carrier or data that you’ve got asked (however no longer your password);
  4. We would possibly make such data to be had to 3rd events who’re offering products and services to AEP Texas (for instance, offering the ideas to 3rd events appearing computer-related products and services for AEP Texas);
  5. We would possibly use the ideas to keep up a correspondence with you about services that can be of passion to you.
  6. We would possibly reveal the ideas if we shape a good-faith trust that disclosure of such data is vital to research, save you, or take motion relating to any unlawful actions or relating to interference with the operation of our web page or violation of its phrases of use; or
  7. We would possibly reveal the ideas if we imagine that disclosure is needed through legislation or law or in line with a subpoena or different order of a courtroom or different governmental company.

AEP Texas makes use of Flurry Analytics Provider (supplied through Yahoo) with a view to strengthen its cellular apps. Flurry’s privateness coverage governs using this knowledge.

Additionally, AEP Texas reserves the best to percentage any aggregated data (i.e., non-personally identifiable data) with any 3rd events for any reason why, until prohibited through legislation.

We can no longer promote, hire or in a different way reveal the ideas we acquire about you or your account to any 3rd celebration, apart from as defined on this Privateness Coverage.


AEP Texas takes cheap steps to offer protection to your in my opinion identifiable data as it’s transferred to us, via using Internet applied sciences such because the Safe Sockets Layer and others. Alternatively, no Web transmission of knowledge is ever totally protected or error-free. Specifically, email despatched to or from AEP Texas will not be protected.

Easy methods to Succeed in Us

If you want to replace your in my opinion identifiable data or when you’ve got questions on this privateness coverage, please touch us.

Adjustments to This Coverage

AEP Texas reserves the best to modify this Privateness Coverage at any time. If this Privateness Coverage adjustments, the revised coverage shall be posted to this web page. Please assessment this Privateness Coverage sooner than you supply any in my opinion identifiable data via this web page. Use of our internet web page after the posting of a revised privateness coverage constitutes your consent to the revised coverage.

This coverage was once ultimate revised on December 13, 2017.


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